General Terms and Conditions of the In2SAM Webshop

General Terms and Conditions of the In2SAM Webshop

1. Definitionsoriginal-4476-7503068

 

In these General Terms and Conditions  the following terms shall be capitalized. These terms shall mean:

  • Reflection period: the period within which the Customer may use its right of withdrawal.
  • Right of withdrawal: the option of the Customer to withdraw from the distance agreement within the reflection period.
  • In2SAM B.V.: (hereafter:In2SAM), the company providing the training courses, located at 2548PS The Hague, Mijlpaal 42, registered in the Trade Register of the Chamber of Commerce under number 65063376 – VAT number: NL855966117B01.
  • Customer: a natural person not acting in the exercise of a profession or business who concludes a distance Agreement with In2SAM or a natural person acting in the exercise of a profession or business who concludes a distance Agreement with In2SAM.
  • Agreement: any agreement concluded between In2SAM and the Customer in the context of an organized distance sales or service system without the simultaneous physical presence of In2SAM and Customer and which, up to and including the moment at which the agreement is concluded, makes exclusive use of one or more means of distance communication.
  • Acknowledgement of receipt: the acknowledgment of receipt, as defined in Article 3.2 of these Terms and Conditions.
  • Services: Training, webcasts, webinars, online meetings, meetings, live events and exams offered and delivered by In2SAM, that at the conclusion of an Agreement between the In2SAM and the Customer by or through In2SAM Webshop shall or should be delivered to the Customer, for which Customer shall pay a certain price;
  • Terms and Conditions: these general terms and conditions of webshop.
  • Website: www.in2sam.com, where In2SAM sells their training services to both national and international customers.

2. Scope

2.1. These Terms and Conditions apply to all distance offers, orders and Agreements concluded with the Customer through the webshop of In2SAM and where In2SAM is the supplier. The Customer expressly accepts these Terms and Conditions when concluding an Agreement between the Customer and In2SAM, through the procedure as described in Article 3 of these Terms and Conditions.

2.2. Before the distance Agreement is concluded, the text of these Terms and Conditions shall be made available to the Client in such a way that it can be easily stored on a durable data carrier by the Customer.

2.3. Deviations from the provisions of these Terms and Conditions may only take place with the written approval of In2SAM, in which case the other provisions of these Terms and Conditions shall remain in full force.

2.4. All rights and claims, as stipulated in these Terms and Conditions and in any further Agreements on behalf of In2SAM, are also stipulated on behalf of intermediaries and other third parties engaged by In2SAM.

2.5. In2SAM has the right to change these Terms and Conditions and the content of its Website.

3. Services

3.1. Services offered by In2SAM, will be created and managed by In2SAM. In2SAM aims to provide the end user with accurate and relevant content in regards to the subject matter of the Service. Nevertheless, you may find content that you may find inaccurate, disagreeable, and/or indecent of which you bear all risks that may arise from using the content.

3.2. Our Training Services provide you with up to date knowledge on the subject matter, but may contain information that you find inaccurate.

3.3. The content in case studies, exercises, tests and/or exams is taken from the information covered during the seminar or training or materials.

3.4. Any Seminar content is open to vary from regular seminars upon the request of the client and/or the instructor.

4. Offers / Agreements

4.1. The Agreement is concluded at the time of acceptance by the Customer of the offer, the fulfillment of the corresponding conditions and electronic payment in the webshop. If the Customer has accepted the offer electronically, In2SAM shall immediately confirm receipt of the acceptance of the offer electronically. Until the receipt of this acceptance has been confirmed, the Customer may terminate the Agreement.

4.2. In2SAM may investigate, within the statutory parameters, whether the Customer can meet its payment obligations and investigate all those facts and factors that are important for the responsible conclusion of a distance Agreement. If In2SAM on the basis of this investigation has sound reasons for not entering into the Agreement, it is entitled to refuse an order or request giving reasons or to attach special conditions to the performance of the Agreement.

4.3. The Acknowledgement of receipt shall in each case contain the following information:

  1. a description of the service that is purchased by the Customer and the number of services purchased by the Customer;
  2. the price of the service(s), including taxes;
  3. the name, residential address, billing address (if different from the residential address and/or delivery address), e-mail address and telephone number of the Customer;
  4. the order number of the Agreement.

4.4. The Agreement contains all arrangements made between the Customer and In2SAM and replaces all previous Agreements, schemes and/or arrangements between the Customer and In2SAM.

4.5. The administration of In2SAM applies as evidence, subject to evidence to the contrary, of the orders placed by the Customer to In2SAM, of payments made and of deliveries carried out by In2SAM. In2SAM recognizes that electronic communication can serve as evidence. By accepting these Terms and Conditions, this is also recognized by the Customer.

 5. Delivery Method of Services

5.1. In2SAM will conduct courses by a trainer in person and all webcasts, webinars, online meetings, meetings, seminar/exam dates as stated online through a web conferencing system or learning management system or in their respect cities.

5.2. In2SAM shall not be liable for any cancellation and/or rescheduling of an event due to Force Majeure. In these cases, In2SAM may or may not be able to communicate the cancellation in a timely manner. No refunds will be allowed in these cases but the attendee can sign up for another similar event on a different date.

6. Training material

6.1. Training material such as syllabus, PowerPoint hand-outs, exercises etc. will be delivered in hard-copy at the start of the course. However In2SAM may choose to deliver, both syllabus, hand-outs and exercises digitally in order to preserve the environment.

6.2. Students are advised to have a laptop or tablet and writing material for taking notes during the course available.

7. RIGHT OF WITHDRAWAL

7.1. After the Customer has received the service ordered by it, the Customer is entitled to terminate the underlying Agreement with In2SAM within 7 calendar days after ordering of the service. The Customer is not required to give a reason for this.

7.2. This provision does not apply to services that are altered by In2SAM in accordance with the Customer’s specifications.

7.3. If the Customer wishes to terminate the Agreement pursuant to Article 7.1 of these Terms and Conditions, the Customer should inform In2SAM of this in writing (by e-mail or letter). The Customer is required to return the training material to In2SAM as soon as possible or within 14 calendar days. The Customer must bear the cost and risk of returning the training material.

7.4. The payments made by the Customer at the time that the Customer cancels the Agreement with In2SAM, pursuant to these Terms and Conditions, shall be refunded:

  1. the following minus 50,00 administration fee:
  • 100 % until 4 weeks before the course
  • 50% until 2 weeks before the course
  • 25% until 1 week  before the course
  • 15% until 48 hours before the course
  1. No refunds of the course fee when the cancellation takes place within 48 hours before the course date.

 

8. LIVE Event Attendance, Rescheduling and Cancellation Policy

8.1. In the event that In2SAM conduct a live event for a cost then the following applies:

8.2. Payment must be made before an attendee is allowed access to the event materials and the event itself. If this is not possible, but the attendee can guarantee payment through a purchase order, In2SAM may allow attendance to the event.

8.3. All attendees are required to attend to the events on time. In2SAM will not be responsible for any missed opportunities that results from tardiness.

8.4. In2SAM will only accommodate refunds for Live events if an attendee cancels his or her registration:

  • at least four weeks before the event = 100% Refund
  • Less than two weeks until Event = 50 % Refund
  • Greater than two days until Event = 15 % Refund

8.5. All event logistics are sent through email within a few days after the payment for the event has been made. It will be the responsibility of the attendee to check whether or not the logistics has been received and to contact In2SAM if the email does not come through.

8.6. In2SAM will not be responsible for missed communications due to company security policies (ex. Company Firewalls, E-mail filters, etc.)

8.7. In2SAM reserves the right to reschedule or cancel any event. Any cancellation or reschedule will be communicated to the attendees in advance, typically at least 15 days prior to the event via written notice.  In the event of a cancelled event, any payment made for the cancelled event will be refunded if there is no rescheduled event date.  The attendee will be allowed to enroll for the same event at a different rescheduled date. If no similar event is available or rescheduled, the attendee may refund the money in full.  In2SAM cannot be held responsible for penalties resulting from travel arrangements.

9. GENERAL

The Customer must respect all intellectual property rights of the services and its underlying material delivered by In2SAM.

10. Limitations and disclaimers

10.1. In2SAM will do everything in its ability to ensure that the website will be up to date, accurate, and always relevant. However, In2SAM does not make any warranty that the services will meet all your requirements. In2SAM disclaims all warranties regarding the services, events, and content downloaded from the website.

10.2. All complaints related to the services or any other complaint shall be dealt with by In2SAM.

10.3. The Customer must make a complaint known to the Customer Service department of In2SAM  (details are listed in Article 11 of these Terms and Conditions).

10.4. In2SAM shall attempt to resolve the complaint within 14 calendar days. If a complaint requires a foreseeably longer time for processing, In2SAM shall inform the Customer of this within the period of 14 calendar days after receipt of the complaint and indicate when the Customer can expect to receive a more detailed response. In2SAM shall inform the Customer of this in writing (by letter or e-mail).

 

11. Customer service details

The Customer Service details are:

In2SAM B.V.

Mijlpaal 42

2548 PS Den Haag

Telephone number +31 6 40 11 66 38

Email: Info@in2sam.com

 

12. PRIVACY

Regarding privacy In2SAM will act according to its privacy regulations published on the In2SAM website.

 

13. APPLICABLE LAW, MEDIATION AND DISPUTES

13.1 All Agreements concluded with In2SAM are governed by Dutch law.

13.2 In principle, the courts have jurisdiction to hear disputes between the parties unless the parties agree otherwise.

13.3 In the event of a conflict between In2SAM and a Customer, a natural person acting in the exercise of a profession or business, then the Court of The Hague is authorized to take cognizance of the dispute.

13.4 In the event of a conflict between In2SAM and a natural person not acting in the exercise of a profession or business, then a court located in the capital of the country where the individual has his actual residence has jurisdiction.

– General Terms and Conditions of In2SAM webshop 2016 –