Veel organisaties worstelen met softwarelicenties en slechts een enkeling slaagt erin zijn software compliance onder controle te krijgen. Vaak is dan het advies is om de Software Asset Managementprocessen op orde te brengen. Maar dan rijzen er vele vragen. Procesmodellen zoals ISO 19770 of ITIL-SAM geven wel aan om welke processen het gaat, maar bieden […]
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Following the first two parts in this series about the journey into SAM I want to talk a little more about the fact that you are only “as good as your information”. This means that when you want to have a reliable or effective SAM practice you first need to get the basic information fully reliable. And just gathering basic reliable information is one of the toughest jobs there is in SAM. So let’s see this step as getting your tickets and preparing your luggage.
Imagine that you want to know everything there is to know about the usage of your software and I really mean the nitty-gritty details. You’ll need to know everything about your infrastructure, your users, your connections or connectors and about the access policy for each software title. To be able to refine the details even more you need some more information, but let’s keep it as it is for now as it is a journey and we learn along the ride. (more…)
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I see an increase of SAM experts stumbling over each other with messages to the market where they think a huge SAM battle needs to be fought with expertise. And it must be mind boggling to all those people looking for assistance to select the right expert to help them out. The more I look at it, the more I see three different streams in experts:
The tool driven expert
The process drive expert
The combined expert
As organizations are not aware of the real SAM issues ahead, they tend to follow the stream that’s most heavily marketed, or screams the loudest. (more…)