Following the first two parts in this series about the journey into SAM I want to talk a little more about the fact that you are only “as good as your information”. This means that when you want to have a reliable or effective SAM practice you first need to get the basic information fully reliable. And just gathering basic reliable information is one of the toughest jobs there is in SAM. So let’s see this step as getting your tickets and preparing your luggage.
Imagine that you want to know everything there is to know about the usage of your software and I really mean the nitty-gritty details. You’ll need to know everything about your infrastructure, your users, your connections or connectors and about the access policy for each software title. To be able to refine the details even more you need some more information, but let’s keep it as it is for now as it is a journey and we learn along the ride. (more…)