Author Archives: Hans Zanden. van der


In een eerdere blog over SAM-processen noemde ik de afdeling Human Resources (HR) als een belangrijke partij. Vorige week ontmoette ik de HR Manager van een middelgroot bedrijf. Naast andere onderwerpen hebben we gesproken over mijn stellingen met betrekking tot de rol van HR in SAM-processen. Zij blijkt een goede relatie met de IT-afdeling (IT) […]

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Leider ist der Eintrag nur auf English verfügbar. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

gdpr-2When you’re involved in IT&SAM in Europe you have probably heard of the new General Data Protection Regulation. In this post, I’d like to shine some light on how this new ruleset affects your job, and how you should adapt to it. When you’re in IT&SAM outside of the EC you will be affected (maybe) less. When you’re in an organization that’s acting global, and in the EC, you must navigate between various regulations that are valid in different parts of the world.

As SAM practitioners may involve internal staff, sometimes hired experts or employees of a SAM service provider, it’s of the highest priority to find out what role you have according the new GDPR. And at times there will be a combination of roles, between data processor and/or data controller.

new-jobFirst you need to know that the regulation started on May 18th of this year (2016) in Europe, and will be effective as of May 25th, 2018. In the meantime, organizations have time to adapt to the new regulation, train people, assign accountable and responsible. Last week I read that it was to be expected that between 26.00 and 74.000 new Data Protection Officers will need to be added in organizations, in the years to come.

As IT&Software Asset manager you’re using lots of data sources. Incorporated in some of these sources is personal information and other data that is subject to the new GDPR. And it doesn’t matter anymore if your part of the data controlling organization or a service provider, or any other function. If you’re handling GDPR affected data, you need to comply! (more…)

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SAM processen

Veel organisaties worstelen met softwarelicenties en slechts een enkeling slaagt erin zijn software compliance onder controle te krijgen. Vaak is dan het advies is om de Software Asset Managementprocessen op orde te brengen. Maar dan rijzen er vele vragen. Procesmodellen zoals ISO 19770 of ITIL-SAM geven wel aan om welke processen het gaat, maar bieden […]

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All things with SAM are…. part 3

Leider ist der Eintrag nur auf English verfügbar. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.

journeyFollowing the first two parts in this series about the journey into SAM I want to talk a little more about the fact that you are only “as good as your information”. This means that when you want to have a reliable or effective SAM practice you first need to get the basic information fully reliable. And just gathering basic reliable information is one of the toughest jobs there is in SAM. So let’s see this step as getting your tickets and preparing your luggage.

Imagine that you want to know everything there is to know about the usage of your software and I really mean the nitty-gritty details. You’ll need to know everything about your infrastructure, your users, your connections or connectors and about the access policy for each software title. To be able to refine the details even more you need some more information, but let’s keep it as it is for now as it is a journey and we learn along the ride. (more…)

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All beginning in SAM are…PART 2

journeyDe vertaling van deze blog is binnenkort beschikbaar

In my previous post I wrote on how to start with IT & Software Asset Management. I wrote that the most important thing was STARTING. And where to start is a big question for a lot of companies.

The easiest way to plan your journey in IT&SAM is having your current state of IT&SAM affairs checked. IT&SAM processes however, cannot be examined as ‘standalone’ processes. In fact being meta processes, they are strongly related to or even part of many business and IT processes, processes that most organizations have pretty well in place already.

Assessing your organization on the IT&SAM capabilities includes checking the relates processes. You’ll see that the results vary by IT&SAM component and related process. And that’s why it’s important to know your starting position. If you have the outcome of (more…)

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